Our 1800 helpline offers mostly telephone appointments, but our lawyers can also meet with you in person, either in one of our offices or at one of our outreach locations, if this is better for you. For example, if you would like an interpreter or need to make other special arrangements. You can let us know during the intake process if you need a face-to-face appointment.

Call 1800 682 468 to speak with our administration team member who will help you make an appointment. Our administration team is not able to provide you with legal advice, but will be able to book a time for you to speak with a lawyer who can.

Answer our questions as best as possible to help us gather some of the information that will make your appointment with the lawyer more helpful to you.

If you can tell us in just one or two sentences what you need help with, this helps us work out how best to support you.

We know that asking for help with legal matters can be very stressful, and that situations are often very complicated - so we ask you to only provide a very brief outline to our administration team as most of the information we need will be taken by the lawyer when you speak to them. Your information is safely stored in our system and will not be disclosed to anyone without you agreeing to this.

During this call, you can let us know if you need a face-to-face appointment or an interpreter.

We have lawyers available to call you throughout the week - our administration team will help find a time that works best for you. We will try and book you in within the same week that you call, however sometimes all appointments for that week might be taken. If this happens, our administration team will try and work out the best option for you to get help as soon as possible. If your matter is urgent and we can’t fit you in to speak to one of our lawyers that week, we might need to link you in with another service that can help you sooner.

Phone Appointment:

Our lawyer will call you at the scheduled time from a private number.

If you miss the call, our lawyer will try and call you again within the next few minutes. If our lawyer still isn’t able to reach you, they’ll leave a message (if you tell us it is safe to do so) and you can call us back to reschedule for another time.

In-Person Appointment:

It’s helpful if you can arrive at the agreed appointment location around five minutes before your appointment time. We generally allocate between 40 minutes and one hour for the appointment. If you can’t make your appointment, or are running late, you can call our administration team back to let us know, or to reschedule for another time.

Sometimes our lawyers will be able to link you in with another service that is better placed to support you. Our lawyer will discuss this with you during the appointment.

The lawyer might also make a ‘warm referral’ which means they will ask your permission to contact another service on your behalf, or a ‘simple referral’ where they might give you the contact details of other services for you to call.

Unfortunately, we cannot assist everyone who asks us for legal help. This might be because of the nature of the legal issue, the urgency of the matter, or because we have a conflict of interest. However, we will always try to refer you to another service that can help you, if we cannot assist.

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We have offices in Hobart, Burnie and Launceston. We can also arrange to meet with you at another location near you through our Just Healthy Families program, our specific North East Outreach program, or one of our other outreach services. Our lawyers work with trusted service providers in communities across the State to make getting legal help easier and more accessible.

Unfortunately we are not able to offer a ‘drop in’ service outside of our outreach programs. So, if you need legal advice or help, the best way to arrange this is to call to arrange an appointment with our administration team.

Call us. We are here to help.